iPad: Device Wipe

Effective October 9, 2020, device wiped must be performed by the Technology Coach, using a remote command. Do not manually erase the settings or reset your iPad locally; doing so will cause the device to get stuck and not work correctly.

To request a Device Wipe, use the Level 1 Support form.

Once a Device Wipe has been completed, you will see the “Hello” screen, which looks like this:

You must now complete both the Initialization and Setup procedures in their entirety.

If you see the “Hello” screen, continue to the next step to initialize your iPad.