Effective October 9, 2020, device wiped must be performed by Mr. Reeves, using a remote command. Do not manually erase the settings or reset your iPad locally; doing so will cause the device to get stuck and not work correctly.
To request a Device Wipe, use the Level 1 Support form.
Once a Device Wipe has been completed, you will see the “Hello” screen, which looks like this:
You must now complete both the Initialization and Setup procedures in their entirety.
If you see the “Hello” screen, continue to the next step to initialize your iPad.