When troubleshooting the problem yourself and working with the teacher doesn’t work, or if a basic problem occurs with the operation of the iPad, a Level 1 Support ticket will help identify, track, and resolve the problem. Level 1 support is provided by the Technology Coach, Mr. Reeves.
Submit a Help Desk Ticket
Students can complete this form with the help of a trusted adult in their household. This form is for Level 1 support, meaning before you proceed, you should have first spoken to your teacher about the problem.
When you get to “Type of Problem,” select “1: Doesn’t Work Right.”