Four cartoon astronaut heads are shown: The first says "Normal, it works." The second says "Level 0, not sure." The third says "Level 1, don't work." The fourth says, "Level 2, it's broken." Level 1 is highlighted.

When troubleshooting the problem yourself and working with the teacher doesn’t work, or if a basic problem occurs with the operation of the iPad, a Level 1 Support ticket will help identify, track, and resolve the problem. Level 1 support is provided by the Technology Coach.

Submit a Help Desk Ticket

For Level 1 support, contact the classroom teacher and ask them to submit a Help Desk ticket.