Section: Online Support

iPad: Device Wipe (ARCHIVE COPY)

August 15, 2020

Fully charge the device or connect it to power before performing this process, as there are many steps, some...

iPad: Device Wipe

August 15, 2020

Effective October 9, 2020, device wiped must be performed by the Technology Coach, using a remote command. Do not...

iPad: Level 2 Support

August 13, 2020

When an iPad needs to be repaired or replaced, we involve the Department of Information Services, often including our...

iPad: Level 1 Support

August 13, 2020

When troubleshooting the problem yourself and working with the teacher doesn’t work, or if a basic problem occurs with...

iPad: Level 0 Support

August 13, 2020

Any time something isn’t quite right with your iPad, you should try these steps first. Walk through all of...

iPad: I’m Stuck

August 13, 2020

There are different levels of support, and it’s important to use the right level to get the quickest help....

iPad: MyAccess help

August 13, 2020

MyAccess is a “single sign-on system” and is essential to most APS systems. On any device, including personal devices...

iPad: Home WiFi Help

August 13, 2020

Password Your home WiFi network is unique, including its security features like its password. People at school cannot help...

Blocking Inappropriate Content

March 27, 2017

The APS content filter is not directly managed by Discovery, but by the APS Department of Information Services, specifically...