Section: Online Support

Remove iPad Passcode, Apple ID, and Touch ID

April 28, 2021

APS-issued student iPads may not use the passcode, Apple ID, or Touch ID features. These features cause problems with...

iPad: Dreambox Help

September 25, 2020

Dreambox is not accessed using the Dreambox app. Dreambox is accessed through Clever. Click here for instructions on how to use...

iPad: Connect Google to Canvas

September 12, 2020

“LTI” stands for “learning tools interoperability.” It is a way of helping two learning tools “talk” to each other....

iPad: Accessing Homeroom in MS Teams

September 2, 2020

Please note: You should have signed in to Microsoft Teams when you set up your iPad. If you did...

iPad: Accessing Homeroom in Canvas

September 2, 2020

Please note: You should have signed in to Canvas when you set up your iPad. If you did not,...

iPad: Apps Aren’t Downloading

August 26, 2020

Sometimes the iPad gets “stuck” with apps not downloading. If, after a long time, your apps still look like...

iPad: Save Files to Google Drive

August 23, 2020

APS-issued iPads do not have a lot of internal storage space. Consequently, files should regularly be saved to cloud...

iPad: Update iOS

August 16, 2020

Usually, if there is an available update to an iPad’s iOS operating system, it will notify the user with...

iPad: Teams Help

August 16, 2020

Microsoft Teams, like every other video-conferencing tool out there, is sometimes glitchy. Sometimes calls work great, and other times...

iPad: GlobalProtect Help

August 16, 2020

GlobalProtect is a Virtual Private Network (VPN) that connects your student’s iPad to the APS content filter, ensuring that...